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Delta Dallas Allen Watters Creek Convention Center has ended
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Wednesday, January 2
 

10:30am PST

Opera Kick off Meeting - Hotel Leaders only TBA

1:00pm PST

Opera Configuration Day 1 TBA
 
Thursday, January 3
 

8:00am PST

Opera Configuration Day 2 TBA
 
Friday, January 4
 

8:00am PST

Opera Configuration Day 3 TBA
 
Saturday, January 5
 

8:00am PST

Opera Configuration Day 4 TBA Service Essentials / Getting to know Delta (Option 1) TBA

1:00pm PST

1st Operations Trainer Arrives
 
Sunday, January 6
 

8:00am PST

Service Essentials /Getting to Know Delta (Option 2) TBA

11:00am PST

GM Intro MGS, Ebonus, GuestVoice, Critical Path/ Land-it session TBA

1:00pm PST

Trainer Arrival - Serv & Brand Trainers TBA
 
Monday, January 7
 

8:00am PST

Intro to Housekeeping Team and deep dive into department TBA Kitchen Zoning and Inventory TBA

8:30am PST

Opera Core Class - Part 1 TBA

10:00am PST

Steps of Service- IRD/Restaurant/Events TBA

10:30am PST

Events BOH Staging TBA Restaurant Staging TBA

1:30pm PST

Opera Core Class - Part 2 TBA

3:30pm PST

Housekeeping Leadership Room Walk
 
Tuesday, January 8
 

8:00am PST

Food Show Prep TBA

8:30am PST

Opera Core Class - Part 3 TBA

9:00am PST

Final Config Of ALL Empower Devices

10:30am PST

Food Show Day 1 TBA

11:00am PST

Room Staging with HK Leaders

1:00pm PST

Delta Elevated Service for Leaders TBA

2:30pm PST

IRD BOH Staging/cleaning TBA

3:00pm PST

Opera Basics

4:00pm PST

Bed Making & Room Placement Show TBA

5:15pm PST

PBX SYSTEMS PHONE TRAINING - GuestTek (VENDOR)

6:15pm PST

CUSTOMER USER INTERFACE TRAINING - GuestTek (VENDOR)
 
Wednesday, January 9
 

8:00am PST

Delta Basics TBA

8:30am PST

Guest Room Security / Master Key Procedures / Sharps Kit Training TBA Opera Core Class - Part 4 TBA

9:00am PST

Biohazard Training TBA Elite Pantry Load In and Staging TBA

9:15am PST

Pantry Preparation TBA

10:00am PST

Housekeeping Operations Training TBA

1:00pm PST

Front Office Elevated Service Operations Training TBA

1:30pm PST

MICROS TRAINING (VENDOR)

3:00pm PST

Restaurant Zoning/Prep TBA Brand Standard Audit Review TBA Test Meal Prep TBA

3:30pm PST

65i SYSTEMS PHONE TRAINING - GuestTek (VENDOR)

4:00pm PST

GuestVoice TBA

4:30pm PST

Mobile Service Training TBA
 
Thursday, January 10
 

8:30am PST

Restaurant Zoning/Prep TBA Opera Core Class - Part 5 TBA

10:00am PST

Ecolab Training

10:30am PST

Restaurant AM Test Meal TBA

12:00pm PST

Cart setup with Leaders TBA

1:00pm PST

FD Micros Training Restaurant PM Test Meal TBA

2:00pm PST

Bar 101 Training TBA

2:30pm PST

Loyalty Training Review/ GXP Empower Experience Review
 
Friday, January 11
 

8:00am PST

Cart setup housekeepers show TBA

10:00am PST

Breakfast Test Meal TBA

10:30am PST

Breakfast Test Meal #2 TBA IRD AM Test Meal TBA Opera Housekeeping Training TBA

12:00pm PST

Breakfast Buffet Dry Set TBA

1:00pm PST

PM Coffee Break TBA

1:30pm PST

Restaurant PM Test Meal #2 TBA IRD PM Test Meal TBA Opera Group Housing (Part 1 of 2) TBA
 
Saturday, January 12
 

8:30am PST

AM Coffee Break TBA Welcome to MARSHA 321

10:30am PST

Breakfast Test Meal #3 TBA IRD AM Test Meal #2 TBA

12:30pm PST

Plated Test Meal TBA

1:00pm PST

Empower Login/ GPX Events & Banquets & Any other

1:30pm PST

Restaurant PM Test Meal #3 TBA IRD PM Test Meal #2 TBA

3:00pm PST

Elite Pantry Dry Set TBA
 
Sunday, January 13
 

8:30am PST

MARSHA Mini Hotels 321

9:00am PST

Empower Login/ GPX Front Office Empower Login/ GPX Housekeeping & Engineering

9:30am PST

CLEAN ALL PUBLIC SPACE TBA

10:30am PST

Elite Pantry AM Test Meal TBA

10:45am PST

Front Office Operations Role Play- Phone Verbiage

11:00am PST

Operations Occupy Room training/ Personalize Training/ DND TBA

12:00pm PST

Dinner Test Meal TBA Beverage Training TBA

1:00pm PST

Elite Pantry PM Test Meal TBA Front Office Staging and Clean up TBA

1:30pm PST

Opera Group Housing (Part 2 of 2) TBA
 
Monday, January 14
 

8:00am PST

Bechmarck Leadership training BENCHMARK Leadership Training (BENCHMARK)

9:00am PST

FINAL Room Walk/Clean TBA Prep For Opening Day TBA

12:00pm PST

Beverage Training TBA

1:00pm PST

FINAL Public Space Walk/Clean TBA

3:00pm PST

Opera Accounting TBA

4:00pm PST

Opening Rally TBA
 
Tuesday, January 15
 

9:00am PST

Be The Difference Training (BENCHMARK) Option 1

11:00am PST

RIBBON CUTTING (BENCHMARK)

12:00pm PST

Mobile Check- In Training TBA

1:00pm PST

Be The Difference Training (BENCHMARK) Option 2

3:00pm PST

Opening Day TBA
 
Wednesday, January 16
 

8:30am PST

MARSHA Inventory Balancing TBA

9:00am PST

Be The Difference Training (BENCHMARK) Option 3

1:00pm PST

Be The Difference Training (BENCHMARK) Option 4
 
Thursday, January 17
 

9:00am PST

Food & Beverage Training (BENCHMARK) - Option 1 Trainer Departure TBA

12:30pm PST

Opera OXI and Marriott Rewards TBA

1:00pm PST

Food & Beverage Training (BENCHMARK) - Option 2
 
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321
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